Banks are changing with the times to compete for new clients, keep old ones

Customers at North Shore Credit Union branches in British Columbia are greeted by a concierge, presented with a hot towel and invited to sit and sip a latte while doing their banking.

http://www.castanet.net/news/Business/99472/Banks-are-changing-with-the-times-to-compete-for-new-clients-keep-old-ones