Channel 4's Dispatches programme, NHS Undercover, found the non-emergency 111 system had staff shortages, long waits for callers and in some cases ambulances were being called out unnecessarily.
http://www.wirralnews.co.uk/wirral-news/wirral-breaking-news/2013/07/28/failings-in-new-health-hotline-80491-33666108/
http://www.wirralnews.co.uk/wirral-news/wirral-breaking-news/2013/07/28/failings-in-new-health-hotline-80491-33666108/
